International experience: Brazil

From our experience, we concluded that having a quality manager, in other words, having someone solely in charge of the quality system, with no other responsibility, is very important. This way the system can really work effectively, with someone working only on that. If the quality manager performs other activities, then insufficient time will be dedicated to the quality system, especially if the quality manager is also the general manager as in our case. Because of this observation, we are now under many structural changes to better distribute tasks and responsibilities and enable our manager to focus on quality exclusively. We are sure that after this changes are in place, the whole system will benefit, for there will be someone with an eye on it all the time.